KidsStoryteller.ai is operated by KidsStoryteller, Inc. This policy is part of our Terms of Service (section 7).
No refunds once the service has started
Your service starts immediately after checkout: your plan's credits and the videos your plan includes (or a top-up's credits) are delivered as soon as payment completes. Once the service has started, no refund can or will be issued — this applies to monthly and yearly plans, one-time top-ups and partial billing periods. Cancelling stops future renewals; it does not refund the current period. If you believe you were charged in error, contact us at hello@kidsstoryteller.ai within 14 days.
Cancelling
You can cancel at any time from your dashboard: sign in, then go to Dashboard → Billing → Manage billing → Cancel plan. On cancellation, you retain access to paid features until the end of your current billing period — you will not be charged again after that.
EU/EEA & UK consumers — right of withdrawal
Consumers in the EU/EEA and the UK normally have a 14-day right to withdraw from an online purchase. At checkout you expressly request that we start your service immediately — delivering your credits and the videos your plan includes right away — and you acknowledge that, because the service starts immediately at your request, you lose your right of withdrawal once it has started. We confirm your request and this acknowledgment to you by email after purchase. As a result, no refund can or will be issued once the service has started.
Contact
Questions about this policy? Email hello@kidsstoryteller.ai.